# Messaging your partners

> Learn how to use the messaging center to communicate with your partners in real time, with email notifications & read statuses built in.

import { VideoPlayer } from "/snippets/components/video-player.jsx";

<Tip>
  This feature is only available on [Advanced plans and
  above](https://dub.co/pricing/partners).
</Tip>

On Dub, you can use the Messaging Center to communicate directly with the partners in your program. Partners get notified via email and can respond to your messages in real-time.

<VideoPlayer
  src="https://assets.dub.co/cms/dub-messaging-center.mp4"
  aspectRatio="1440/720"
  thumbnail="https://assets.dub.co/cms/messaging-center.jpg"
  title="Dub Messaging Center"
  className="border border-neutral-200"
/>

## Messages location

In your program navigation, click **Messages** to see your inbox and compose new messages.

<Frame>
  <img
    src="/images/dub-partners/messages-owner-nav.png"
    alt="Messages location"
  />
</Frame>

## Messages overview

The messaging center has three panels:

<Frame>
  <img
    src="/images/dub-partners/messages-owner-panels.png"
    alt="Message panels"
  />
</Frame>

| Panel  | Content|
| ------------ | ----------------------------------------------- |
| Inbox        | All your conversations in one place.            |
| Conversation | The full thread with your selected partner.   |
| Details      | Key info and performance stats for the partner. |

### Inbox panel

Your Inbox lists every conversation with your partners. Select one to pick up where you left off, or click the **Pencil** button in the top right to compose something new.

<Frame>
  <img
    src="https://assets.dub.co/cms/messages-owner-inbox.png"
    alt="Inbox panel"
  />
</Frame>

Each conversation row shows:

- **Unread indicator** – shows if you've read the message
- **Partner** – partner's name and profile image
- **Last activity** – most recent message from you or the partner
- **Excerpt** – short preview of the latest message

<Frame>
  <img
    src="https://assets.dub.co/cms/messages-owner-breakdown.png"
    alt="Inbox pieces"
  />
</Frame>

### Conversation panel

In the Conversation panel, you’ll see the full thread with your partner. Workspace members can reply too, with their profile images shown beside each message.

<Frame>
  <img
    src="/images/dub-partners/messages-owner-conversation-panel.png"
    alt="Conversation panel"
  />
</Frame>

### Message attachments

Messages can also include file attachments. This is helpful for sharing things like contracts, guidelines, or promotional materials.

To add attachments, click the paper clip button in the message composer or drag
and drop files into the message area.

<Frame>
  <img
    src="/images/dub-partners/messages-attach-files.png"
    alt="Message attachments"
  />
</Frame>

Supported attachment types are `PNG`, `JPG/JPEG`, `WEBP`, and `PDF` files. Each attachment can be up to 10 MB, and you can send up to 5 attachments per message.

<Frame>
  <img
    src="/images/dub-partners/messages-sent-files.png"
    alt="Message attachments sent"
  />
</Frame>

### Message status

Each message sent has a check mark next to the send time:

- **Single check mark** – delivered

- **Double check marks** – delivered and read
  (either in email or in the app)

### Details panel

The details panel is collapsible and shows partner information and performance stats. You can also change their program group here.

<Frame>
  <img
    src="https://assets.dub.co/cms/messages-owner-details.png"
    alt="Details panel"
  />
</Frame>

## Disabling messaging

If you prefer to handle support outside Dub, you can disable partner messaging.

To disable messaging, head to your program **Resources** and in the **Help and Support** section, click the switch to off to disable partner messaging.

<Frame>
  <img
    src="https://assets.dub.co/cms/messages-owner-disable.png"
    alt="Disable messages"
  />
</Frame>

When messaging is disabled, partners who try to message you will see your support email address instead:

<Frame>
  <img
    src="https://assets.dub.co/cms/program-external-support.png"
    alt="Details panel"
  />
</Frame>
